1. Reproducibility standards
Ask whether the CRO version-pins software, logs non-default parameters, and delivers runnable scripts with documentation—not PDF reports alone. Reference Sandve et al.'s (2013) ten rules, especially archiving exact software versions. Request a sample `environment.yml` or `requirements.txt` from a completed project.
2. Code and data ownership
Confirm in writing that your institution retains full ownership of custom code, processed outputs, and analysis artifacts. Clarify whether the CRO retains reusable pipeline IP and whether that affects your licensing. Ambiguity here causes problems at publication and when renewing grants.
3. Data security
Require encrypted transfer (SFTP, AWS S3 with SSE-KMS, or equivalent), isolated compute environments per client, and a project-specific NDA before any FASTQ files leave your institution. Ask where data is stored, retention period after project close, and deletion certification. Human-subject or clinical data may need BAA or GDPR-compliant processing—verify the CRO has handled comparable data classes.
4. Publication track record
Ask for publication records of peer-reviewed papers where those team members contributed analysis or co-authored omics work comparable to yours (modality, organism, sample size). A newer CRO may have no client projects under its own name yet; relevant team publication history is often the stronger signal. Published track record is not a guarantee, but absence of citable omics work in your domain is a reason to probe deeper.
5. Communication cadence
Define a dedicated scientific contact and a standing meeting schedule—weekly during active analysis, biweekly during reporting. Confirm you can reach a scientist who understands your biological question, not only a project manager.
6. Milestone pricing and scope
Prefer fixed-price milestones tied to deliverables (QC report, primary analysis, figure package, Methods draft) over open-ended hourly billing. Each milestone should list acceptance criteria. Ask what triggers a change order and typical turnaround for scope revisions.
7. Reviewer support
Clarify whether post-submission reviewer questions about bioinformatics are included or billed separately. Reviewer requests for code, parameter logs, or re-analysis of subsets are common; your SOW should state who responds and within what timeframe.
8. Modality and pipeline expertise
Match the CRO to your data type. Bulk RNA-seq, single-cell, spatial transcriptomics, WGS, proteomics, and metagenomics each require different QC norms and reference builds. Ask which pipelines they run routinely, whether they use community frameworks, and how they handle novel or poorly annotated genomes.
9. Turnaround realism
Request typical timelines for projects of your scale, including queue time—not best-case estimates. Ask whether expedited delivery incurs a surcharge and whether rush schedules affect QA depth. A CRO that promises manuscript-ready output in 48 hours for a 60-sample RNA-seq study is not being honest.